PenFolk Publishing is governed by the following principles:

• to regard good design as the essential starting point for all projects, rather than merely a necessary precursor to production
• to produce publications of the highest standard possible within the budgetary constraints of clients
• to provide service, advice and guidance to clients which is second to none
• to deliver service from the wide range of options available designed to suit the needs of each individual client and project
• to maintain complete communication with clients to ensure that they are fully informed of the choices available to them and the range and nature of the work required to achieve their goals
• to establish a strong and loyal relationship with clients based on reliability, quality of service and complete confidentiality
• to continually upgrade our own skills, equipment and facilities to enable the provision at all times of the best service possible
• to maintain and develop a strong network of service providers to ensure our ability to meet the full range of needs of our clients
• PenFolk Publishing offers a one-stop shop for clients, handling all the aspects of production of published materials that each client requires—advice and guidance on any aspect of the task; planning, developing and managing a project; writing, editing, illustration, design and layout; printing and delivery.